Can I change or cancel an order I have already placed?
As orders are automatically forwarded to our shipping warehouse to ensure fast shipping, it is not possible to make changes or cancel orders once processing has begun. If you notice an error immediately after submitting your order, please contact us immediately so that we can find a solution together.

When will my order be delivered?
You can find the delivery time both on the product page and in your order confirmation. This is 1 to 3 working days within Germany, 3-7 working days in other EU countries and 1-3 weeks within Europe (non-EU).

If, contrary to expectations, delivery is delayed, please do not hesitate to contact us. We will then immediately check the reasons for the delay and take appropriate action.

When will my order be dispatched if I pay by prepayment/bank transfer?

If you have selected the "bank transfer" payment method, your order will only be dispatched once payment has been received. Incoming payments are checked manually on a daily basis. If you are unsure about the payment status, please feel free to contact us. Please note that a longer processing time is also possible with instant bank transfer.

As a company from another EU country, can I order tax-free as an intra-Community delivery with my VAT ID?

Yes, this is possible, but not automatically integrated in our store. Please send us all the details of your company, including your VAT ID and all the products you would like to order, in advance by email. We will then send you a corresponding offer.

Can I have my order delivered to a Packstation, P.O. Box or parcel store?

Due to our dynamic shipping process, in which we act flexibly depending on the product, address and capacity utilization of the shipping service providers, it is unfortunately not possible to deliver your order to a Packstation, P.O. Box or parcel store. We rely on this procedure to ensure a smooth process and fast shipping. For a smooth delivery, we recommend that you enter a physical address in the delivery address. Please check carefully whether the address has been entered correctly, as subsequent changes are often not possible due to the fast picking process.

Why is my order being sent in several packages?

In rare cases, you may receive two or more parcels from us. In this case, you will also receive several shipping confirmations with the respective tracking numbers.

Reasons for this may be a large number of items that do not all fit in one box, items that are bulky (e.g. dog grids, dashboard bars, etc.) or shipping from different locations.

Where can I find my invoice?

Your invoice will be sent to you automatically by email within 15 minutes of receiving your order. If you do not receive it, please check your spam folder first. If you have misplaced it, send us an e-mail with your name, address and order number (starting with S4T) from the e-mail address you used to place your order.