Refund policy

Right of withdrawal

The cancellation period is 30 days from the day on which you or a third party designated by you who is not the carrier takes possession of the goods.
To exercise your right of cancellation, you must You inform us (PQ Wirt GmbH, Bäckerbreitergang 12, 20355 Hamburg) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or e-mail). To comply with the cancellation period, it is sufficient for you to send the communication regarding the exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation

If you withdraw from this contract, we will owe you all payments we have received from you, including delivery costs (except for additional costs resulting from your choosing a different method of delivery than that of have chosen the cheapest standard delivery offered to us) immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for
this repayment. We can refuse the repayment until we have received the goods back or until you have provided proof that you have sent back the goods, whichever is the earlier . You bear the direct costs of returning the goods.

Sample - withdrawal form

(If you want to revoke the contract, please fill out this form and send it back.)

To: PQ Wirt GmbH, Bäckerbreitergang 12, 20355 Hamburg, e-mail:

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)

  • - Ordered on (*)/received on (*)
  • - Name of consumer(s)
  • - Address of consumer(s)
  • - Signature of consumer(s) (only if notification is on paper)
  • - Date

(*) Delete where not applicable

Commercial purchases are excluded from the right of withdrawal.