Tesla shows clear progress in the J.D. Power Vehicle Dependability Study 2025one of the most important studies on long-term reliability of vehicles. While the brand is still slightly below the industry average, it is overtaking Tesla well-known manufacturers such as Mercedes-Benz, Acura and Chrysler.
J.D. Power Ranking 2025: Tesla's position in detail
The study measures the number of problems per 100 vehicles (PP100) by three years of ownership. Tesla achieved 209 PP100 and has therefore improved noticeably compared to previous years.
For comparison:
- Tesla209 PP100
- Industry average: 202 PP100
- Ram: 242 PP100
- Mercedes-Benz: 243 PP100
- Chrysler: 282 PP100
This cuts Tesla better than several established brands. However, the brand remains behind Toyota (162 PP100), Mazda (161 PP100) and Lexus (140 PP100). behind.
Why is Tesla not officially in the ranking?
A important hint: Tesla is given by J.D. Power is not officially included in the rankingas the company does not participate in customer surveys in some US states. Nevertheless, Tesla's score is based on a sufficiently large database to allow a comparison with other brands.
Software as a major industry topic - Tesla's advantage?
A trend in the current ranking: Software problems dominate the car industry. Many manufacturers are struggling with faulty Android Auto and Apple CarPlay interfaces.
Tesla on the other hand, consistently relies on its own infotainment system - an advantage, as there are no problems with third-party software.
Service remains Tesla's biggest challenge
A key weakness remains Tesla's service and repair network. In contrast to traditional car manufacturers with dense dealer network sets Tesla primarily on mobile technicians and own service centers.
With increasing vehicle numbers, the pressure on workshops is growing - which for many owners longer waiting times for repairs.
Conclusion: progress, but still room for improvement
Tesla has its long-term reliability significantly improved and is moving towards the industry average. Despite the progress made, there is still room for improvement - especially in the service area and the availability of spare parts.
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