Questions and answers

Product informationWhat makes your products unique compared to other Tesla accessories on the market? We place great emphasis on quality and innovation. Our products offer unique features and designs specifically developed for Tesla vehicles. How can I make sure that the accessory fits my Tesla model? You will find detailed compatibility information on each product page. Make sure you check your Tesla model and year of manufacture before placing an order. Do your products come with a warranty? Yes, all our products come with a manufacturer's warranty. The exact terms and duration of the warranty can be found in the product description. Can I find out more about the materials and manufacture of your products? Sure, we only use high-quality materials and attach great importance to environmentally friendly manufacturing processes. You can find more details on the product pages. Are there instructions for installing or using the products? Yes, many of our products come with detailed instructions. You can also find instruction videos and tips for use on our website. Can the products be personalized or customized? Some of our products offer personalization options. Check out the available options on the product page or contact us directly for specific requests. How environmentally friendly are your products? We strive for sustainability in all aspects of our business. Our products are manufactured and packaged as environmentally friendly as possible. Can I see customer reviews of the products? Yes, you can find customer reviews on the product pages to help you make an informed purchase decision. Do you also offer accessories for the latest Tesla models? We regularly update our range to offer accessories for the latest Tesla models. Keep an eye on our website for the latest products. What should I do if a product is damaged on delivery? Please contact us immediately. We will solve the problem as quickly as possible and offer you a replacement or refund if necessary. DeliveryHow long will it take to ship my order? Delivery times vary depending on the location and availability of the products. It usually takes 3-5 working days. You can find up-to-date information on our shipping information page. Can I track the delivery status of my order? Yes, after your order has been dispatched you will receive an email with a tracking number that you can use to track the status of your delivery online. What are the shipping costs? The shipping costs are calculated based on the delivery location and the weight of the order. The exact costs will be displayed in the shopping cart before you complete your order. Do you also deliver internationally? Yes, we offer international shipping. However, please note that international deliveries may incur additional charges and longer delivery times. Can I change my delivery address after placing my order? If you need to change your delivery address, please contact us as soon as possible. We can only change the address if the order has not yet been shipped. What happens if I am not at home at the time of delivery? If you are not at home, the delivery person will usually leave a collection notice or make a second delivery attempt. The exact procedure may vary depending on the delivery service. Are there express delivery options? Yes, we offer express delivery for urgent orders. You can view the costs and availability of this option during the checkout process. What do I do if my delivery doesn't arrive? If your order does not arrive within the expected delivery time, please contact us. We will help you to check the status of your delivery and find a solution. Can products be delivered to a Packstation or PO box? Yes, we offer deliveries to Packstations and PO boxes. Please make sure you use the correct address formatting to avoid delays. What should I do if my order arrives damaged? Please report damaged deliveries to us immediately. We will offer a solution, such as a replacement delivery or refund, as soon as possible. Payment optionsWhich payment methods do you accept? We offer a variety of payment methods, including credit cards, PayPal, Sofortüberweisung and other local payment options depending on your location. Is payment on your website secure? Yes, the security of your data is very important to us. We use advanced encryption technologies to ensure that your payment information is protected. Can I also pay in advance? Yes, we offer the option to pay in advance. Your order will be shipped as soon as we have received your payment. Do you offer installment payments or financing options? In some cases we offer payment by installments or financing solutions. You can find details on this in the payment process or on our information page on payment options. Can I change the payment method after placing the order? Unfortunately, it is not possible to change the payment method after completing the order. Please choose your preferred payment method carefully. Are there additional fees for certain payment methods? We do not charge any additional fees for most payment methods. If there are fees for certain methods, these will be clearly displayed during the payment process. How does payment via PayPal work? Select PayPal as your payment method in the checkout process. You will then be redirected to PayPal to complete your payment securely. Will I receive a confirmation when my payment has been received? Yes, after your payment has been successfully processed, we will send you a confirmation email with all the details of your order. What happens if my payment is declined? If there are any problems with your payment, you will be informed during the checkout process. Please check your payment information or choose an alternative payment method. Can I receive an invoice for my order? Of course. You will receive an invoice by email after placing your order. If you require a special invoice, please contact us. supportHow can I contact customer service? You can contact us by email, phone or via the contact form on our website. You can find our contact details in the legal notice or on the contact page. Is there a hotline for urgent inquiries? Yes, we have a hotline for urgent inquiries. You can find the number and available times on our contact page. How long does it usually take to receive a response from customer service? We endeavor to process all inquiries as quickly as possible. We usually respond within 24 hours on working days. Can I also get technical support for the products? Yes, our customer service also offers technical support. Just contact us with your question or problem. Do you offer help with the installation of accessories? You can find installation instructions and videos on our website. If you have any further questions, please feel free to contact our support team. What should I do if I have a problem with a product? Please contact us immediately if there is a problem with one of our products. We will be happy to help you and find a solution. Can I make suggestions or give feedback on your products? We welcome all feedback and suggestions for improving our products. Please use the contact form on our website to let us know your thoughts. Do you offer buying advice? Yes, our customer service team will be happy to help you find the right product for your Tesla model. Just contact us with your questions. What do I do if I have received an incorrect or incomplete order? Please inform us immediately of any discrepancy in your order. We will rectify the problem as quickly as possible. Is there a FAQ page where I can find answers to frequently asked questions? Yes, we have a comprehensive FAQ page on our website where many common questions are already answered. Shipping & ReturnsHow are the shipping costs calculated? The shipping costs depend on the weight of the order and the delivery destination. The exact costs are displayed in the shopping cart before you complete your order. How long does shipping take and how can I track it? The shipping time depends on your location and the selected shipping service provider. You will receive a tracking number that you can use to track your delivery online. What is your returns policy? We offer a 30-day return guarantee. Products must be returned in their original condition and packaging. How does the return process work? To make a return, please contact our customer service to obtain a returns number. You can then return the product to the address provided. Can all items be returned? Most items can be returned, with the exception of personalized or custom-made products. You can find more detailed information in our returns policy. Who bears the costs for the return? The return costs are normally borne by the customer, unless the item is defective or the delivery was faulty. How long does it take until I receive my refund? Once the return has been received and checked, the refund is usually issued within a few working days. What happens if the returned item is damaged? Items that have been damaged in transit may not be fully refundable. Please ensure that the items are securely packaged. Do you offer an exchange if a product does not fit or is not to my liking? Yes, we offer the possibility of an exchange. Contact us for the specific terms and conditions and how to exchange. What do I do if I have received an incorrect or damaged item? Please contact our customer service immediately if you have received an incorrect or damaged item. We will take care of a solution as soon as possible. Order processHow do I find the right product for my Tesla model? Use our simple search and filter function to find products specifically for your Tesla model. You can filter by product type, model and other specifications. How can I add an item to my shopping cart? Select the desired product and click on the 'Add to cart' button to add it to your shopping cart. You can adjust the quantity beforehand if you need more than one item. Can I change my order after adding an item to my shopping cart? Yes, you can add, remove or change the quantity of items in your shopping cart at any time before you finalize your purchase. How do I know that my order was successful? After completing your order, you will receive a confirmation email with the details of your order. Please also check your spam folder if the email does not appear in your inbox. Can I change or cancel my order at a later date? Please contact us as soon as possible if you want to make changes to your order. Changes or cancelations are only possible as long as the order has not yet been shipped. What happens if an item is not in stock? If an item is out of stock, you can sign up for a notification as soon as the item is available again. Alternatively, you can contact customer service for similar product suggestions. How can I pay and what payment methods are available? Select your preferred payment method at checkout. We offer various payment options such as credit card, PayPal and instant bank transfer. Is there a way to place my order as a guest without creating an account? Yes, you can order as a guest without creating an account. However, we recommend creating an account for a faster ordering process in the future and to view your order history. How can I redeem a discount code or voucher? Enter your discount code in the appropriate field at the checkout. The discount will then be automatically applied to your order total. Can I also place an order by phone or e-mail? For optimal processing and security, we recommend placing orders via our website. If you have any difficulties or special requirements, our customer service team will be happy to help. Product care and maintenanceHow do I clean Tesla accessories properly? For most of our products, we recommend gentle cleaning with a soft, damp cloth. Avoid aggressive cleaning agents that could damage the surfaces. Are there any special care instructions for products made of leather or other sensitive materials? Yes, for products made of sensitive materials such as leather, we recommend using special care products and avoiding direct sunlight to protect the material. Can electronic accessories such as charging cables get wet? Electronic accessories should be protected from moisture. If they do get wet, dry them completely before using them again. What is the best way to store my Tesla accessories when I'm not using them? Store accessories in a dry, cool place. Avoid direct sunlight and high temperatures to prevent material damage. How often should I check and maintain my accessories? We recommend checking accessories regularly for signs of wear and tear and servicing them if necessary. Regular inspection can help to extend the service life. Are there special maintenance instructions for high-performance accessories? We offer detailed maintenance instructions for high-performance accessories such as performance parts. You can find this information in the manual supplied or on our website. Can I repair my Tesla accessories myself or should I visit a specialist? For minor problems, you may be able to carry out repairs yourself. For more complex problems or warranty claims, however, you should contact a specialist. How do I avoid scratches and wear and tear on the accessories? Avoid contact with sharp or rough objects and clean the accessories regularly to remove dust and dirt that could cause scratches. Are your products weatherproof or do they need special protection in bad weather? Many of our products are weatherproof. For specific care instructions depending on the weather conditions, see the product description or contact our customer service. Is there a service life for certain accessories after which they should be replaced? The lifespan varies depending on the product type and usage. Check regularly for wear and consult the product information for replacement recommendations. Environment and sustainabilityhat measures does Shop4Tesla take to be environmentally friendly? We are actively committed to protecting the environment by using sustainable materials, minimizing our CO2 emissions and supporting recycling programs. Are Shop4Tesla products manufactured in an environmentally friendly way? Yes, we strive to use environmentally friendly manufacturing processes. This includes the use of recycled or sustainable materials wherever possible. How does Shop4Tesla contribute to recycling? We promote recycling by using recyclable packaging and informing customers about the correct disposal and recycling of our products. Do you offer products made from recycled materials? Yes, we offer a range of products that are made from recycled materials. These are labeled as such in the product description. How is sustainability taken into account in product development? When developing new products, we attach great importance to environmental compatibility. This includes the selection of sustainable materials and energy-efficient production processes. Does Shop4Tesla carry out initiatives to support environmental projects? Yes, we participate in various environmental projects and partnerships to do our bit for the environment. As a customer, can I help reduce my environmental impact? Definitely! You can contribute by choosing products consciously, disposing of and recycling them properly and giving us feedback on our environmental practices. How are Shop4Tesla products packaged to minimize their environmental impact? We use environmentally friendly packaging that can be reduced, reused or recycled to minimize the environmental footprint of our products. Does Shop4Tesla provide information on the environmentally friendly use and disposal of products? Yes, we provide information and guidelines on the environmentally friendly use and disposal of our products to help our customers act in an environmentally conscious manner. Is Shop4Tesla committed to future sustainability goals? We are committed to continuously improving our sustainability efforts and set clear targets to further reduce our environmental impact. Customer reviews and testimonialsWhere can I find customer reviews of your products? You can find customer reviews directly on the product pages below the product description. Customers share their experiences and ratings there. How can I leave a review for a product? After purchasing a product, you will receive an email asking you to leave a review. You can also leave a review directly on the product page. Are all customer reviews published? Yes, we publish all customer reviews as long as they comply with our guidelines and do not contain any offensive content or personal information. How do you ensure that the reviews are genuine? We verify that reviews come from customers who have actually purchased the product to ensure the authenticity of the reviews. Can customers also share photos or videos in their reviews? Yes, we encourage customers to share photos or videos of their purchased products to give other customers a better impression. How do you deal with negative reviews? We take negative reviews seriously and use them as an opportunity to improve our products and services. We also try to respond directly to such reviews in order to offer solutions. Is there a way to get in touch with customers who have left reviews? For data protection reasons, we cannot establish direct contact between customers. However, you can leave public questions or comments about reviews. How do you choose testimonials for your website? We select testimonials based on their relevance and usefulness to other customers. Particularly helpful or detailed reviews may be highlighted as testimonials. Can reviews be edited or removed? Customers can edit or remove their own reviews. If a review violates our guidelines, we reserve the right to remove it. Do customer reviews influence the product rating? Yes, customer reviews contribute to the overall product rating displayed on the product page. They are an important part of our feedback system.